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Old 11-03-2005, 12:59 AM   #51
adultchica
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Ok woj I owned ya
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Old 11-03-2005, 01:09 AM   #52
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I have had to call their support only once but it was okay. They guy seemed a little un-easy talking on the phone but other than that? quick and easy. Got the problem solved.
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Old 11-03-2005, 02:55 AM   #53
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I dont understand these trendy payment services.
I'll take cash please.
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Old 11-03-2005, 03:01 AM   #54
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I'm pretty satisfied with ePassporte although I agree that some things can be improved, but isn't this the case at every company?
For me ePassporte isn't loading that fast anymore lately. Am I the only one who noticed this?
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Old 11-03-2005, 03:02 AM   #55
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Quote:
Originally Posted by RogerV
Same here havnt had any problems
Nor have I
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Old 11-03-2005, 03:21 AM   #56
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Quote:
Originally Posted by shap
Why would a company that operates like an online bank account (epassporte) not allow you to view past 15 days of transactions?

Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?
Definately would like a reply on these 2 points.

Not being able to view your past transactions sucks ass.

And I've had enough of cut-paste email replies that seem to answer a different question to the one I originally asked
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Old 11-03-2005, 04:38 AM   #57
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Quote:
Originally Posted by FreeOnes
I'm pretty satisfied with ePassporte although I agree that some things can be improved, but isn't this the case at every company?
For me ePassporte isn't loading that fast anymore lately. Am I the only one who noticed this?

that, and the fact that the history goes back only 15 days, makes believe they run the whole thing on a 486 with a 20 gb hardrive....
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Old 11-03-2005, 06:22 AM   #58
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Quote:
Originally Posted by shap
Why does your support staff FAIL to read emails (ie their replies indicate they don't really read the emails)?

Why can personal accounts not send money to a business account?
I would love these 2 issues to get sorted.

I sent them an email the other day and the guy replied without even reading my email, he just sent a pre-written email that matches the topic I was asking a question about, absolutely disgraceful.
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Old 11-03-2005, 06:45 AM   #59
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Originally Posted by Chio
Indeed. Don't quote me on time though as there are quite a few things that need working out such as our risk distribution systems, and ACH/debit card system.

So far it looks good for a launch very near term.
can you tell us more about this chio?
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Old 11-03-2005, 07:11 AM   #60
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I concur, this is the adult version of PayPal yet they're going the same way as PP's service.
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Old 11-03-2005, 07:22 AM   #61
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Hi everyone, sorry it took so long for me to get back to you. As Shaliza said, I am in Europe on business, so my days end much earlier than normal.

I have read every post on this thread carefully. I am not going to answer each question specifically, not because I can?t but because I think a general explanation and reply answers everything asked. If there are specific questions you need answered, related to your account, please email me at [email protected] I will answer your questions there, related to specific problems that you have experienced, or suggestions for improvements. I love the power of the GFY Board and the posts that give us all better knowledge; however most issues related to ePassporte are private and specific to your account.

Now, for an answer to, ?WTF is happening?? The short answer is we are in a transition from one physical facility to two. We have moved equipment, people, processes and responsibilities over the past several weeks. The past three or four weeks have been the most active. These moves have been largely seamless, although there have been some instances of system outages, downtime and simply dropping the ball on calls and support issues. Moreover, we are experiencing growth, every day, which also presents challenges to any operation.

The transition of people will be 90% complete by this time next week, the machines are relocated, except for a few, new offices are opening in a few weeks and new staff is being trained and hired to help our Team be more efficient, responsive and available for your (or other cardholder?s) enquiries.

In short, we are almost there in terms of the transition and you should see marked improvement in the next few weeks. Until then, we would really appreciate your patience, understanding and support.

It is important to say, again, that we handle thousands of cardholder enquiries daily. The Customer Service Team as well as the Tech, Risk, Accounting and Marketing Teams, who work daily to make ePassporte a better company and product, are all proud of our operations. When something goes wrong or someone is unhappy, that message tends to receive a great deal more attention than those posts where people are complimenting our efforts and operations.

We have hundreds of thousands of accountholders, the vast majority of whom are happy with our product and services. We are striving for 100% satisfaction, although that is a tough, if not impossible goal. Regardless of the degree of difficulty, we will try, every day, to make our products and services better, more reliable and more relevant in your businesses and lives.

ePassporte is approaching 3 years of operation since our launch at InterNext in January 2003. We launched this product and service after a year and a half of development and testing. We have, since our inception, been dedicated to the Adult Industry. We have sponsored and attended virtually every one of our Industry?s events, contributed to our efforts as a business community and participated in furthering our mutual goals of longevity and success. Unlike other products, ePassporte has remained true to this Industry. We will continue this dedication to this marketplace to which we owe such a debt of gratitude.

So if we have problems, and we do and we will, please remember that they are issues that we too want to avoid and correct, as soon as possible. We try to be responsive, clear and on purpose every day in dealing with the myriad of issues that arise. Sometimes we fail, although it is not because we did not try. That sort of reason (or excuse) is not one that some people will accept, however it is the reality of the world we live and work in that sometimes, things go wrong.

Again, if you have a specific incident, concern or question, with account details and specific information, I will answer those questions by email, not on the board.

I am always available to talk to anyone about any of these issues or future features, betterment of our products and services. I will be attending the Webmaster Access West show in a couple of weeks in LA. Look me up, let?s talk, face-to-face and allow me the opportunity to make right anything you feel has caused you any problems.

I hope this explains our situation and our plans and our dedication to this Industry. For those of you that posted supportive messages in this and other thread, thank you. Hopefully we will achieve our goal of 100% satisfaction sooner rather than later.

Thanks.

C
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Old 11-03-2005, 07:44 AM   #62
V_RocKs
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#1, as with ANY business or entity, and as it has already been stated, 2% of Epassporte sucks ass... But you know what?
#2, comes into play... 98% of the time Epassporte KICKS ASS! And you have to agree... The difference of withdrawing $1000 a day from Epassporte ($2) and getting 3 seperate wires ($120) is plenty good of a reason to STFU and be happy!

Quote:
Originally Posted by BobMarley
Here's a little song i wrote,
you might want to sing it note for note,
don't worry, be happy

in every life we have some trouble,
when you worry you make it double
don't worry, be happy

dont worry be happy now
dont worry be happy
dont worry be happy
dont worry be happy
dont worry be happy
aint got no place to lay your head,
somebody came and took your bed,
don't worry, be happy

the landlord say your rent is late,
he may have to litagate,
dont worry (small laugh) be happy,

look at me im happy,
don't worry, be happy

i give you my phone number,
when your worried, call me,
i make you happy

don't worry, be happy

aint got no cash, aint got no style,
aint got no gal to make you smile
but don't worry, be happy

cos when you worry, your face will frown,
and that will bring everybody down,
so don't worry, be happy

don't worry, be happy now...

don't worry, be happy
don't worry, be happy
don't worry, be happy
don't worry, be happy

now there this song i wrote
i hope you you learned it note for note
like good little children

dont worry be happy

listen to what i say
in your life expect some trouble
when you worry you make it double
dont worry be happy
be happy now

dont worry, be happy
dont worry, be happy
dont worry, be happy
dont worry, be happy
dont worry
dont worry be happy
don't worry, don't worry, don't do it,
be happy,put a smile on your face,
don't bring everybody down like this

don't worry, it will soon pass whatever it is,
don't worry, be happy,
i'm not worried
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Old 11-03-2005, 07:45 AM   #63
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You should be a politician.. That answered nothing
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Old 11-03-2005, 07:47 AM   #64
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Quote:
Originally Posted by 4Pics
epassporte works for me, would be nice if I could load it cheap like i do for paypal with a credit card though.
I agree

they load fee is outrageous thus keeping me from using epass on a reg basis

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Old 11-03-2005, 07:49 AM   #65
V_RocKs
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Quote:
Originally Posted by Forest
I agree

they load fee is outrageous thus keeping me from using epass on a reg basis

My load fee is.... ZERO... but then, I am an affiliate, so I don't do the loading.
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Old 11-03-2005, 07:52 AM   #66
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Originally Posted by mortenb
You should be a politician.. That answered nothing


lol, he running for Mayor
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Old 11-03-2005, 07:57 AM   #67
BV
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Did I miss the part about why only 15 days of transactions viewable? or was that question overlooked even though a half dozen or more people in this thread mentioned it?
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Old 11-03-2005, 08:18 AM   #68
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Originally Posted by mortenb
You should be a politician.. That answered nothing
I was going to say the same thing.....That was all nothing but a side stepping load of poop.
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Old 11-03-2005, 08:32 AM   #69
Chris
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discussing a large deal with someone Shalizza sent me to resulted in no replys

ah well
life goes on
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Old 11-03-2005, 08:40 AM   #70
V_RocKs
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Quote:
Originally Posted by BV
Did I miss the part about why only 15 days of transactions viewable? or was that question overlooked even though a half dozen or more people in this thread mentioned it?


Yap........
Quote:
Originally Posted by Keyser Soze
For old statements mail businessaccountinfo at epassporte.com from you account email at mail.epassporte.com or login and click mail in the top right corner.
Don't mess with the Keyser...
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Old 11-03-2005, 08:43 AM   #71
E Guru
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Quote:
Originally Posted by Chris Mallick
Hi everyone, sorry it took so long for me to get back to you. As Shaliza said, I am in Europe on business, so my days end much earlier than normal.

I have read every post on this thread carefully. I am not going to answer each question specifically, not because I can?t but because I think a general explanation and reply answers everything asked. If there are specific questions you need answered, related to your account, please email me at [email protected] I will answer your questions there, related to specific problems that you have experienced, or suggestions for improvements. I love the power of the GFY Board and the posts that give us all better knowledge; however most issues related to ePassporte are private and specific to your account.

Now, for an answer to, ?WTF is happening?? The short answer is we are in a transition from one physical facility to two. We have moved equipment, people, processes and responsibilities over the past several weeks. The past three or four weeks have been the most active. These moves have been largely seamless, although there have been some instances of system outages, downtime and simply dropping the ball on calls and support issues. Moreover, we are experiencing growth, every day, which also presents challenges to any operation.

The transition of people will be 90% complete by this time next week, the machines are relocated, except for a few, new offices are opening in a few weeks and new staff is being trained and hired to help our Team be more efficient, responsive and available for your (or other cardholder?s) enquiries.

In short, we are almost there in terms of the transition and you should see marked improvement in the next few weeks. Until then, we would really appreciate your patience, understanding and support.

It is important to say, again, that we handle thousands of cardholder enquiries daily. The Customer Service Team as well as the Tech, Risk, Accounting and Marketing Teams, who work daily to make ePassporte a better company and product, are all proud of our operations. When something goes wrong or someone is unhappy, that message tends to receive a great deal more attention than those posts where people are complimenting our efforts and operations.

We have hundreds of thousands of accountholders, the vast majority of whom are happy with our product and services. We are striving for 100% satisfaction, although that is a tough, if not impossible goal. Regardless of the degree of difficulty, we will try, every day, to make our products and services better, more reliable and more relevant in your businesses and lives.

ePassporte is approaching 3 years of operation since our launch at InterNext in January 2003. We launched this product and service after a year and a half of development and testing. We have, since our inception, been dedicated to the Adult Industry. We have sponsored and attended virtually every one of our Industry?s events, contributed to our efforts as a business community and participated in furthering our mutual goals of longevity and success. Unlike other products, ePassporte has remained true to this Industry. We will continue this dedication to this marketplace to which we owe such a debt of gratitude.

So if we have problems, and we do and we will, please remember that they are issues that we too want to avoid and correct, as soon as possible. We try to be responsive, clear and on purpose every day in dealing with the myriad of issues that arise. Sometimes we fail, although it is not because we did not try. That sort of reason (or excuse) is not one that some people will accept, however it is the reality of the world we live and work in that sometimes, things go wrong.

Again, if you have a specific incident, concern or question, with account details and specific information, I will answer those questions by email, not on the board.

I am always available to talk to anyone about any of these issues or future features, betterment of our products and services. I will be attending the Webmaster Access West show in a couple of weeks in LA. Look me up, let?s talk, face-to-face and allow me the opportunity to make right anything you feel has caused you any problems.

I hope this explains our situation and our plans and our dedication to this Industry. For those of you that posted supportive messages in this and other thread, thank you. Hopefully we will achieve our goal of 100% satisfaction sooner rather than later.

Thanks.

C
Did you even read this thread? Typical automated bs

No offence
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Old 11-03-2005, 08:46 AM   #72
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I have had questions on two different instances. Both times, it was clear that the person who answered my email did not read what I had written. So I ended up having to call.

I hate the phone, so that is enough to put me off them, even if the ridiculous load fees hadn't already done so.
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Old 11-03-2005, 08:53 AM   #73
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Quote:
Originally Posted by mortenb
You should be a politician.. That answered nothing
lol i read 3/4th and thought damn this doesn't answer anything at all
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Old 11-03-2005, 09:39 AM   #74
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I saw it posted on another board that they are in the process of adding the ability for folks outside the USA to add a bank account to transfer funds.
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Old 11-03-2005, 09:53 AM   #75
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Hey Chris. Thanks for showing up in the thread.

Now when will you be answering the questions?
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Old 11-03-2005, 09:55 AM   #76
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Quote:
Originally Posted by mortenb
You should be a politician.. That answered nothing
What he said.
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Old 11-03-2005, 09:58 AM   #77
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Quote:
Originally Posted by Kris The Knife
lol i read 3/4th and thought damn this doesn't answer anything at all
My interpretation into his response: Email me your account username along with specific questions and I will answer them.

Sounds to me as though he provided a personal contact option. An option he seems to deem more practical for a myriad of undisclosed reasons.

In my opinion, his placing his contact information and inviting inquisitions and personal liaisons should suffice as beneficial until he proves otherwise.

Please do not take what I said as insulting you; I honestly was just throwing in my interpretation. I have been wrong before however.
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Old 11-03-2005, 09:58 AM   #78
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What good is Epass besided paying affiliates? If you use Paypal (whcih everyone does), and have a credit card as well, why do you need Epass?
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Old 11-03-2005, 09:59 AM   #79
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hah what a bs. Just another 'hey we are moving' excuse. Every online company is at least moving 10 times a year it seems hah.
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Old 11-03-2005, 10:04 AM   #80
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Quote:
Originally Posted by shap
Hey Chris. Thanks for showing up in the thread.

Now when will you be answering the questions?
Alright, bust his fucking balls!
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Old 11-03-2005, 10:11 AM   #81
Cory W
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Quote:
Originally Posted by FuqALot
hah what a bs. Just another 'hey we are moving' excuse. Every online company is at least moving 10 times a year it seems hah.
I didn't realize you were in Malibu. One of my favorite places on earth!

Sorry to digress.....
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Old 11-03-2005, 10:15 AM   #82
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Quote:
Originally Posted by Fetish
What good is Epass besided paying affiliates? If you use Paypal (whcih everyone does), and have a credit card as well, why do you need Epass?
Please log off now and never come back.
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Old 11-03-2005, 10:21 AM   #83
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Chris why for once, not take time to answer questions one by one ... the problems stated in this thread are NOT related to only one account... it's more like problems 95 % of your account holders will encounter during their journey with epassporte.
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I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
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Old 11-03-2005, 10:24 AM   #84
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If anyone does email and gets answers, would you post them here for us ?
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Old 11-03-2005, 10:31 AM   #85
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Quote:
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If anyone does email and gets answers, would you post them here for us ?
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Old 11-03-2005, 10:31 AM   #86
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Quote:
Originally Posted by WEG Cory
My interpretation into his response: Email me your account username along with specific questions and I will answer them.

Sounds to me as though he provided a personal contact option. An option he seems to deem more practical for a myriad of undisclosed reasons.

In my opinion, his placing his contact information and inviting inquisitions and personal liaisons should suffice as beneficial until he proves otherwise.

Please do not take what I said as insulting you; I honestly was just throwing in my interpretation. I have been wrong before however.
That's how I read it. Maybe it's a just a "WEG" mindset?
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Old 11-03-2005, 10:34 AM   #87
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I like Pink Floyd too.
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Old 11-03-2005, 10:36 AM   #88
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I agree with Cory, Personal contact information is a lot better than CHris trying to answer each question on a forum.

BTW, Shaliza is the best !
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Old 11-03-2005, 10:37 AM   #89
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I like Pink Floyd too.
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Old 11-03-2005, 10:38 AM   #90
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Originally Posted by Chio
A complete paypal type system that allows adult and is back by years of billing/online experience is about 1 month from launch.
Chio - very interested in the system still if you need any beta-testers.
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Old 11-03-2005, 10:42 AM   #91
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oops......
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Last edited by Tipsy; 11-03-2005 at 10:44 AM..
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Old 11-03-2005, 10:48 AM   #92
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Originally Posted by Rinaldo
I agree with Cory, Personal contact information is a lot better than CHris trying to answer each question on a forum.

BTW, Shaliza is the best !
Sometimes, an "official" statement makes things move much faster.
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I rebooted, deleted temp files, history, cookies and everything...still cannot view the news clip. All I see is that fucking gay ass music video from "Rick Roll". Anyone else have a different link to the news clip?
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Old 11-03-2005, 10:55 AM   #93
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Funny, I read this thread and logged into Epassporte, and I can't transfer funds as usual.
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Old 11-03-2005, 10:59 AM   #94
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Funny, I read this thread and logged into Epassporte, and I can't transfer funds as usual.

You are a sexy boi.
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Old 11-03-2005, 11:04 AM   #95
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The amount of money ePass allowed me to save thanks to their Visa Electron makes me love their service dispite their problems...
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Old 11-03-2005, 11:37 AM   #96
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You should be a politician.. That answered nothing
It answered everything and if it didnt you can email Him.

They are dealing with there fast growth anyone who runs there own business understand growing pains
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Old 11-03-2005, 11:49 AM   #97
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Did I miss the part about why only 15 days of transactions viewable? or was that question overlooked even though a half dozen or more people in this thread mentioned it?

Did you email him? IF he doesnt reply then talk shit
don't be so lazy
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Old 11-03-2005, 12:13 PM   #98
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Did you email him? IF he doesnt reply then talk shit
don't be so lazy

On the other hand, imagine how many people would have backed off if he would have just addressed the 15 day issue. I personally dont have any problems with epass myself. Out of the 50 times I have logged into their system to do something only once have I had an issue. I just waited until the next day and then everything was fine....
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Old 11-03-2005, 12:21 PM   #99
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That post by Chris answered none of the questions raised in this thread, I'm quite surprised.
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Old 11-03-2005, 12:25 PM   #100
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What good is Epass besided paying affiliates? If you use Paypal (whcih everyone does), and have a credit card as well, why do you need Epass?
Well, when you're in the adult biz you have the problem of PayPal not accepting your transactions.
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