Wake up Splitinfinity! - GoFuckYourself.com

xl11 · 01-18-2006, 04:08 PM

I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202

And no, I won't call you on the phone, since I don't live in US and prefer text contact.

And this isn't the first time Split is so slow with support...

pr0 · 01-18-2006, 04:10 PM

Hey off topic question...but hows the weed in poland?

Hardlinks · 01-18-2006, 04:12 PM

*sniff sniff*

Someone smoking weed in here?

davidd · 01-18-2006, 04:13 PM

Quote:

Originally Posted by pr0

Hey off topic question...but hows the weed in poland?

Amsterdam to the West & Thailand to the South East.

pr0 · 01-18-2006, 04:14 PM

Quote:

Originally Posted by davidd

Amsterdam to the West & Thailand to the South East.

mmmm thai weed

you got me drueling now

je_rome · 01-18-2006, 04:32 PM

Quote:

Originally Posted by davidd

Amsterdam to the West & Thailand to the South East.

that's why I keep coming back to Bangkok but I have never been to Amsterdam.

zzgundamnzz · 01-18-2006, 06:23 PM

Quote:

Originally Posted by xl11

I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202

And no, I won't call you on the phone, since I don't live in US and prefer text contact.

And this isn't the first time Split is so slow with support...

My TGP was down for over 14 hours. Tried to contact them through most methods. Finally got a msg this afternoon with "its fixed" and no further explanation. It'll probably take me weeks to recover from this...

zzgundamnzz · 01-18-2006, 06:36 PM

Was just looking at my server and found out that they moved me from Verio to Cogent without notifying me!

What the hell are they trying to pull here. I signed up with Splitinfinity because they told me that I'd be using Verio bandwidth but now they switch me to cogent.

Atleast lower my monthly price if your going to switch me to inferior bandwidth.

lazycash · 01-18-2006, 07:37 PM

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

klinton · 01-19-2006, 05:00 AM

Quote:

Originally Posted by pr0

Hey off topic question...but hows the weed in poland?

pretty good, about 10 bucks per gram...more=cheaper, of course ;]

justsexxx · 01-19-2006, 05:10 AM

Isn't infinity the host that pops up in every other hosting drama thread? Lol they better fix their own shit first

split_joel · 01-19-2006, 05:12 AM

Quote:

Originally Posted by xl11

I submitted a ticket to you guys 3 days ago, my server still isn't up!!
What kind of support is that?? I tried ICQ and "Live help" too, but no response either.
My client ID is 202

And no, I won't call you on the phone, since I don't live in US and prefer text contact.

And this isn't the first time Split is so slow with support...

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

Rhesus · 01-19-2006, 05:27 AM

Host with ISPrime, why take all the drama upon you?

Rhesus · 01-19-2006, 05:28 AM

I mean, how ridiculous is this? LOL

woj · 01-19-2006, 05:29 AM

Quote:

Originally Posted by lazycash

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

Troels · 01-19-2006, 05:47 AM

Who at Xbiz do I have to contact to buy an award?

NotDomainia · 01-19-2006, 05:56 AM

Quote:

Originally Posted by split_joel

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

That is a case-study of bad customer service reply.

Don't EVER give excuses to the paying customer why you haven't provided the service he pays for. Its a internal problem in your company that you don't have staff to take care of your problems - that is what the customer pays you for, to handle your job as a hosting company.

Rhesus · 01-19-2006, 05:57 AM

Quote:

Originally Posted by NotDomainia

That is a case-study of bad customer service reply.

Don't EVER give excuses to the paying customer why you haven't provided the service he pays for. Its a internal problem in your company that you don't have staff to take care of your problems - that is what the customer pays you for, to handle your job as a hosting company.

candyflip · 01-19-2006, 06:03 AM

SplitInfinity is a joke. They seem to have public issues and complaints daily.

Inde · 01-19-2006, 06:29 AM

Quote:

Originally Posted by lazycash

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

just goes to show you how much bs those awards are

DamageX · 01-19-2006, 06:32 AM

Quote:

Originally Posted by split_joel

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

Cogent = better bandwidth?

The Usual Suspect · 01-19-2006, 07:16 AM

So how much downtime will this cause?

Submitted a ticket over 35 hours ago, and the server is still not online.
When can I except it to be back?

xl11 · 01-19-2006, 10:47 AM

Well tough luck, too bad my server still isn't online... I talked with chris few hours ago, he assured me it will be up in about an hour. I'm losing money because of it.

Quote:

Originally Posted by split_joel

please contact me at 858 610 7152 and we will work out a way to prioritize your

Which part of "I won't call you on the phone" didn't you understand? :/

Violetta · 01-19-2006, 11:08 AM

I'm glad I am using webair!

EdgeXXX · 01-19-2006, 11:10 AM

Quote:

Originally Posted by lazycash

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

dunefield · 01-19-2006, 11:15 AM

Quote:

Originally Posted by lazycash

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

chowda · 01-19-2006, 11:16 AM

3peat for host of the year?

NotDomainia · 01-19-2006, 11:24 AM

AVN is fixed and based on who pay most. Its one big commercial circle-jerk

OneHungLo · 01-19-2006, 11:28 AM

Use swiftwill.com. Problem solved

e5hosting · 01-19-2006, 11:50 AM

1495.....

The Usual Suspect · 01-20-2006, 08:24 AM

Wonder how many is working at Splitinfinity?

Chris the owner and then Joel is the only tech and support guy?

Krille · 01-20-2006, 09:53 AM

did splitinfinity host in verios datacenter?

More Booze · 01-20-2006, 09:55 AM

Quote:

Originally Posted by Krille

did splitinfinity host in verios datacenter?

yeah, they were in san diego but they have gone from verio to cogent, just like serverprovider....

swedguy · 01-20-2006, 10:58 AM

Quote:

Originally Posted by The Usual Suspect

Wonder how many is working at Splitinfinity?

Chris the owner and then Joel is the only tech and support guy?

http://www.splitinfinity.com/about/management.php

Chris Jester - Chief Executive Officer
Monique Ivonne Jester - General Manager
Pauline Jester - General Manager
Jonathan Dona - Technical Support Manager
Joel Pritchard - Technical Support

Daruma · 01-20-2006, 11:04 AM

Quote:

Originally Posted by The Usual Suspect

Wonder how many is working at Splitinfinity?

Chris the owner and then Joel is the only tech and support guy?

answer = yes

nico-t · 01-20-2006, 11:13 AM

xbiz awards rock

Abyss_Vee · 01-20-2006, 11:27 AM

Quote:

Originally Posted by split_joel

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

This this make it OK to ignore support tickets?

Daruma · 01-20-2006, 12:06 PM

Quote:

Originally Posted by swedguy

http://www.splitinfinity.com/about/management.php

Chris Jester - Chief Executive Officer
Monique Ivonne Jester - General Manager
Pauline Jester - General Manager
Jonathan Dona - Technical Support Manager
Joel Pritchard - Technical Support

wife does not count

MetaMan · 01-20-2006, 12:07 PM

wow split is on fire it seems, good press all around about them.

Alex From San Diego · 01-20-2006, 12:14 PM

Didn't they just win some award for the best hosting company?

Webby · 01-20-2006, 12:17 PM

Quote:

Originally Posted by Alex From San Diego

Didn't they just win some award for the best hosting company?

They did? Oh yeah!

Chris... you in a conference again? It's time to actually do some work.

SinisterStudios · 01-20-2006, 01:22 PM

Boy im soooo glad my hosting company is in a carrier neutral Datacenter, if one provider give us issues i just add another one. Never have to worry about this kind of crap

Baker Rd · 01-20-2006, 01:35 PM

Like, whoa!

xl11 · 01-21-2006, 06:10 PM

still down...

DamageX · 01-21-2006, 06:14 PM

Quote:

Originally Posted by Baker Rd

Like, whoa!

CybermedAndy · 01-21-2006, 06:15 PM

Quote:

Originally Posted by lazycash

Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

awesome

split_joel · 01-21-2006, 07:54 PM

Hi please contact me on icq asap 254-759-453 so we may get your site up and running

aflex · 01-21-2006, 07:57 PM

Quote:

Originally Posted by split_joel

Please read the statment below. I am sorry for your downtime

On Jan 11th Verio notified us they will be shutting down all connectivity and selling the

San diego facility and gave us two weeks to re-number off of any ip space we were delegated

through them. Due to the short notice verio gave us we had no choice but to immeditly begin

the re-numbering process of our ip space to better bandwidth which would be better fit for

all involved parties. Rest assure that everything is being done as fast as possible to

assure the least amount of down time. If you feel your server needs to be up faster then the

others please contact me at 858 610 7152 and we will work out a way to prioritize your

server.

horrible copy + paste job

split_joel · 01-21-2006, 07:58 PM

Quote:

Originally Posted by SinisterStudios

Boy im soooo glad my hosting company is in a carrier neutral Datacenter, if one provider give us issues i just add another one. Never have to worry about this kind of crap

That is the one plus to this move our new datacenter is carrier neutral, and we are lit with a 11 different providers. For those who think we have going from Verio to Cogent you are wrong. We bought the ip space off cogent because we were limited in time and the routes will be upaditing soon. You will see level 3, cox, yipes, xo, sprint, road runner and more. Have a nice day

webgurl · 01-21-2006, 08:01 PM

:food-smil

01-18-2006, 04:08 PM	#1
xl11 Confirmed User Industry Role: Join Date: Jul 2003 Posts: 712	Wake up Splitinfinity! I submitted a ticket to you guys 3 days ago, my server still isn't up!! What kind of support is that?? I tried ICQ and "Live help" too, but no response either. My client ID is 202 And no, I won't call you on the phone, since I don't live in US and prefer text contact. And this isn't the first time Split is so slow with support...

01-18-2006, 04:10 PM	#2
pr0 rockin tha trailerpark Industry Role: Join Date: May 2001 Location: ~Coastal~ Posts: 23,088	Hey off topic question...but hows the weed in poland? __________________ __________ Loadedca$h - get sum! - Revengebucks - mmm rebills! - webair (gotz sErVrz)

01-18-2006, 04:12 PM	#3
Hardlinks Confirmed User Join Date: May 2005 Location: Great White North Posts: 1,333	sniff sniff Someone smoking weed in here? __________________ Find out how I make Fabulous Cash !!

01-19-2006, 05:10 AM	#11
justsexxx Too lazy to set a custom title Join Date: Aug 2001 Location: The Netherlands Posts: 13,723	Isn't infinity the host that pops up in every other hosting drama thread? Lol they better fix their own shit first __________________ Questions? ICQ: 125184542

01-19-2006, 05:47 AM	#16
Troels Confirmed User Join Date: May 2002 Location: Between the clouds Posts: 1,035	Who at Xbiz do I have to contact to buy an award? __________________ These guys steal your signups: Read here. And sexsearch.com profit from it. Check out which sponsors pay thieves here. And here's a list of clean sponsors.

01-18-2006, 06:36 PM	#8
zzgundamnzz Confirmed User Join Date: Apr 2002 Location: Los Angeles Posts: 6,102	Was just looking at my server and found out that they moved me from Verio to Cogent without notifying me! What the hell are they trying to pull here. I signed up with Splitinfinity because they told me that I'd be using Verio bandwidth but now they switch me to cogent. Atleast lower my monthly price if your going to switch me to inferior bandwidth.

01-18-2006, 07:37 PM	#9
lazycash Troll Patrol Industry Role: Join Date: Aug 2002 Location: Local Socal Posts: 15,214	Calm down folks, Splitinfinity won AVN host of the year so surely the problem must be on your end.

01-19-2006, 05:27 AM	#13
Rhesus Confirmed User Join Date: Aug 2004 Posts: 2,009	Host with ISPrime, why take all the drama upon you?

01-19-2006, 05:28 AM	#14
Rhesus Confirmed User Join Date: Aug 2004 Posts: 2,009	I mean, how ridiculous is this? LOL

01-19-2006, 06:03 AM	#19
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,061	SplitInfinity is a joke. They seem to have public issues and complaints daily. __________________ Spend you some brain. Email Me

01-19-2006, 07:16 AM	#22
The Usual Suspect Confirmed User Join Date: Jan 2005 Posts: 415	So how much downtime will this cause? Submitted a ticket over 35 hours ago, and the server is still not online. When can I except it to be back?

01-19-2006, 11:08 AM	#24
Violetta Affiliate Join Date: Jul 2004 Posts: 28,735	I'm glad I am using webair! __________________ M&A Queen

01-19-2006, 11:16 AM	#27
chowda Confirmed User Join Date: Jun 2003 Location: Gooch city Posts: 9,527	3peat for host of the year? __________________ Someone finds you... 2007 PS: Nationalnet is the best host I've ever had. And i tried alot of them.

01-19-2006, 11:24 AM	#28
NotDomainia Registered User Join Date: Jan 2006 Location: Ohio Posts: 36	AVN is fixed and based on who pay most. Its one big commercial circle-jerk __________________ Who's the JERK? 4Sale >>> XtremeInterracial.com WebCamPets.com Interracialpass.com <<< 4Sale ICQ 304-534-757

01-19-2006, 11:28 AM	#29
OneHungLo So Fucking Banned Industry Role: Join Date: May 2001 Location: Your mom's front hole Posts: 40,906	Use swiftwill.com. Problem solved

01-19-2006, 11:50 AM	#30
e5hosting e5hosting.com - Get your server today - Proud GFY Advertiser Join Date: Mar 2005 Location: NYC Posts: 1,065	1495.....

01-20-2006, 08:24 AM	#31
The Usual Suspect Confirmed User Join Date: Jan 2005 Posts: 415	Wonder how many is working at Splitinfinity? Chris the owner and then Joel is the only tech and support guy?

01-20-2006, 09:53 AM	#32
Krille Confirmed User Join Date: Mar 2002 Location: Bangkok Posts: 2,436	did splitinfinity host in verios datacenter?

01-20-2006, 11:13 AM	#36
nico-t emperor of my world Join Date: Aug 2004 Location: nethalands Posts: 29,903	xbiz awards rock

01-20-2006, 12:07 PM	#39
MetaMan I AM WEB 2.0 Industry Role: Join Date: Jan 2003 Posts: 28,682	wow split is on fire it seems, good press all around about them.

01-20-2006, 12:14 PM	#40
Alex From San Diego Confirmed User Join Date: May 2001 Location: San Diego Posts: 1,642	Didn't they just win some award for the best hosting company? __________________ We are what we repeatedly do.-Aristotle

01-20-2006, 01:22 PM	#42
SinisterStudios Confirmed User Join Date: Nov 2003 Location: New Joisey Posts: 3,087	Boy im soooo glad my hosting company is in a carrier neutral Datacenter, if one provider give us issues i just add another one. Never have to worry about this kind of crap __________________ SEOIP.com Multiple IP Webhosting Shared and Dedicated IP's - Multiple Class A's - From $1.99/ip

01-20-2006, 01:35 PM	#43
Baker Rd Confirmed User Join Date: Nov 2005 Posts: 647	Like, whoa! __________________ money talks and bullshit walks.

01-21-2006, 06:10 PM	#44
xl11 Confirmed User Industry Role: Join Date: Jul 2003 Posts: 712	still down...

01-21-2006, 07:54 PM	#47
split_joel Confirmed User Join Date: Jan 2005 Posts: 2,270	Hi please contact me on icq asap 254-759-453 so we may get your site up and running __________________ E-mail marketing - Automation Scripting - IP Space AIM: splitjoelp ICQ: 254759453 skype - splitjoelp 702-941-6465

01-21-2006, 08:01 PM	#50
webgurl Confirmed User Join Date: Aug 2002 Location: Clouds with Carebears Posts: 7,954	:food-smil