membership site % of rebills that are declined ? - GoFuckYourself.com

will76 · 08-22-2009, 08:05 AM

I threw together a little membership site to test out membership site sales. The last time I had my own membership site was before the ibill crap.

I am offering a $1 trial membership and getting decent amount of people joining and not cancelling after the trial, but what I am noticing is when the customer goes to rebill at the $29.95 monthly price about 75% of them don't have the funds available to do it. Most of them get retried several times over a month and then dropped. I don't have a lot of stats to go off of and its only been about 6 weeks since I started testing...

Is this common and it got that bad?

jay23 · 08-22-2009, 08:42 AM

These are smart customers who use prepaid cards that has like 10$ limit :-)

fuzebox · 08-22-2009, 08:58 AM

I don't have trials, but I do have members getting rebills declined on the 2nd and 3rd months... I've even recently had some members that have been rebilling for 6+ months have their rebills declined the last few months. Frustrating.

Fletch XXX · 08-22-2009, 09:00 AM

people going for the $1 pron usually dont have much more in the acct ;)

Quote:

Originally Posted by will76

I am offering a $1 trial membership and getting decent amount of people joining and not cancelling after the trial, but what I am noticing is when the customer goes to rebill at the $29.95 monthly price about 75% of them don't have the funds available to do it.

BareBacked · 08-22-2009, 09:18 AM

I think there are a few reasons for this
Surfers are smart and have been ripped off so many times.

1. They are using pre paid or cards they have to fund.

2. Just dont have money in the account or at or over the limit on a card.

Something you can do if you use netbilling is set it to retry the card at a lower price or as lower % every X days
Seems to catch a few would have been lost rebills

iSpyCams · 08-22-2009, 09:40 AM

They may have signed up for a few $1 trials. Maybe the others billed faster and you were last in line.

Or maybe you have cross-sale partners that are hitting the card first and bringing it closer to the limit.

Whenever I have promoted $1 trials the sales went up but first time rebills took a dive. 2.95 and 3.95 trials seem to rebill more consistently. At least from an affiliate standpoint.

Barefootsies · 08-22-2009, 09:50 AM

I only have the issue of rebill failures with CCB.

I do not have that issue with Verotel, or Zombaio to the same extent or frequency. It is not to say it does not happen on occasion. But CCB by far has the most failed rebills for me hands down.

It has always been that way. At least for me, and in my experience.

will76 · 08-22-2009, 11:10 AM

Quote:

Originally Posted by pompousjohn

They may have signed up for a few $1 trials. Maybe the others billed faster and you were last in line.

Or maybe you have cross-sale partners that are hitting the card first and bringing it closer to the limit.

Whenever I have promoted $1 trials the sales went up but first time rebills took a dive. 2.95 and 3.95 trials seem to rebill more consistently. At least from an affiliate standpoint.

no cross sales, so that is ruled from the eqution.

will76 · 08-22-2009, 11:11 AM

Quote:

Originally Posted by Barefootsies

I only have the issue of rebill failures with CCB.

I do not have that issue with Verotel, or Zombaio to the same extent or frequency. It is not to say it does not happen on occasion. But CCB by far has the most failed rebills for me hands down.

It has always been that way. At least for me, and in my experience.

i'm using Zombaio

will76 · 08-22-2009, 11:11 AM

Quote:

Originally Posted by jay23

These are smart customers who use prepaid cards that has like 10$ limit :-)

sounds very logical for some of them at least.

Zombaio_Tomas · 08-22-2009, 12:17 PM

Quote:

Originally Posted by BareBacked

Something you can do if you use netbilling is set it to retry the card at a lower price or as lower % every X days
Seems to catch a few would have been lost rebills

Very smart... I will make sure we implement this...

will76 · 08-22-2009, 05:00 PM

Quote:

Originally Posted by Zombaio_Tomas

Very smart... I will make sure we implement this...

Cool! Something is better than nothing. If I can get $4.95 out of them for another month who to say that in 2 months they might pay off more of their credit card and I can go back to charging them the full $29.95 but at least I can keep it going instead of deleting them as a customer.

I do like how you guys offer the reduced price offer when people go to cancel.

CarlosTheGaucho · 08-23-2009, 05:02 AM

Yeah it's far from ideal lately,

Plenty of members email support they can't log in and then you find out it's rebill failed.

Those are many times 6+ months members and the reason is not insufficient funds, questioned all the billers about it but it's always like the bank restrictions are the case.

Zombaio_Tomas · 08-31-2009, 04:04 PM

Quote:

Originally Posted by BareBacked

Something you can do if you use netbilling is set it to retry the card at a lower price or as lower % every X days
Seems to catch a few would have been lost rebills

We have now implemented this. You can activate it under the following section:

Where you will find:

As it is now it will reduce X% each rebill for that period. After the rebill, the amount for next period will be from the original pricing setup.

08-22-2009, 08:05 AM	#1
will76 Making $$$$ w/ ClickCash Industry Role: Join Date: May 2003 Location: USA Posts: 18,037	membership site % of rebills that are declined ? I threw together a little membership site to test out membership site sales. The last time I had my own membership site was before the ibill crap. I am offering a $1 trial membership and getting decent amount of people joining and not cancelling after the trial, but what I am noticing is when the customer goes to rebill at the $29.95 monthly price about 75% of them don't have the funds available to do it. Most of them get retried several times over a month and then dropped. I don't have a lot of stats to go off of and its only been about 6 weeks since I started testing... Is this common and it got that bad? __________________ ICQ: 86364801 Email: will [at] innovativeassets [dot] com PROGRAM SHIT LIST - DO NOT PROMOTE (click link for gfy thread) FNCash \| Media Revenue

08-22-2009, 09:18 AM	#5
BareBacked Confirmed User Join Date: Feb 2007 Location: www.BareBacked.com Posts: 3,685	I think there are a few reasons for this Surfers are smart and have been ripped off so many times. 1. They are using pre paid or cards they have to fund. 2. Just dont have money in the account or at or over the limit on a card. Something you can do if you use netbilling is set it to retry the card at a lower price or as lower % every X days Seems to catch a few would have been lost rebills __________________ NEW SITE PAYING $30 for a $1 TRIAL Selfies

08-22-2009, 09:50 AM	#7
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	I only have the issue of rebill failures with CCB. I do not have that issue with Verotel, or Zombaio to the same extent or frequency. It is not to say it does not happen on occasion. But CCB by far has the most failed rebills for me hands down. It has always been that way. At least for me, and in my experience. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

08-23-2009, 05:02 AM	#13
CarlosTheGaucho Confirmed User Industry Role: Join Date: Oct 2005 Posts: 9,516	Yeah it's far from ideal lately, Plenty of members email support they can't log in and then you find out it's rebill failed. Those are many times 6+ months members and the reason is not insufficient funds, questioned all the billers about it but it's always like the bank restrictions are the case. __________________ CTG Media \| TG: carl_boro \| cb \|at\| ctgmedia \|dot\| net \| Read My Educational Series \| Read my Adult Biz Chronicles\|

08-22-2009, 08:42 AM	#2
jay23 Confirmed User Join Date: Jun 2003 Posts: 1,444	These are smart customers who use prepaid cards that has like 10$ limit :-)

08-22-2009, 08:58 AM	#3
fuzebox making it rain Industry Role: Join Date: Oct 2003 Location: seattle Posts: 22,137	I don't have trials, but I do have members getting rebills declined on the 2nd and 3rd months... I've even recently had some members that have been rebilling for 6+ months have their rebills declined the last few months. Frustrating.

08-22-2009, 09:40 AM	#6
iSpyCams Amateur Gynecologist Industry Role: Join Date: May 2009 Location: Medellin Posts: 4,436	They may have signed up for a few $1 trials. Maybe the others billed faster and you were last in line. Or maybe you have cross-sale partners that are hitting the card first and bringing it closer to the limit. Whenever I have promoted $1 trials the sales went up but first time rebills took a dive. 2.95 and 3.95 trials seem to rebill more consistently. At least from an affiliate standpoint.