Paxum support? - GoFuckYourself.com

MyDogHasFleas · 12-17-2014, 01:33 PM

Does Paxum have support staff other than Chris and Ruth?

MyDogHasFleas · 12-17-2014, 05:48 PM

Does anyone know if they do? It's kind of urgent.

420 · 12-17-2014, 05:51 PM

Don't they have a phone number you can call? I wouldn't wait around for an answer from gfy if I had an urgent matter.

AdultKing · 12-17-2014, 05:53 PM

Paxum customer service:
Phone: 1-866-347-4781
24/7 Automated Phone System.
Mon-Fri
00:00-23:59 EST
Sat-Sun
07:00-15:00 EST
Live Agent Phone Support.

MyDogHasFleas · 12-17-2014, 05:55 PM

Quote:

Originally Posted by 420

Don't they have a phone number you can call? I wouldn't wait around for an answer from gfy if I had an urgent matter.

Where is the phone support located? I called them before and it was some Indian guy I could barely hear.

PGR · 12-17-2014, 05:59 PM

They have a support ticket system.. Takes about 24 hours to get a response ..

SlammedMedia · 12-17-2014, 09:32 PM

Quote:

Originally Posted by PGR

They have a support ticket system.. Takes about 24 hours to get a response ..

On a good day, when it's not windy, raining, sunny...or they're aren't any microwavable fajitas

PGR · 12-17-2014, 11:16 PM

Quote:

Originally Posted by SlammedMedia

On a good day, when it's not windy, raining, sunny...or they're aren't any microwavable fajitas

Actually you're right. . I had look at a recent ticket of mine and response time was about 48 hours, and they weren't able to help me at all with my request..

RuthB · 12-17-2014, 11:35 PM

If you don't want to deal with myself or Chris, then feel free to email support at paxum dot com for assistance, or open a ticket in the Message Center of your Paxum account.

MyDogHasFleas · 12-18-2014, 08:02 PM

Quote:

Originally Posted by RuthB

If you don't want to deal with myself or Chris, then feel free to email support at paxum dot com for assistance, or open a ticket in the Message Center of your Paxum account.

I sent you an email. By the way... Who operates your message center? Are they people at your Canadian office?

AdultKing · 12-19-2014, 12:03 AM

3484 Des Sources Blvd., suite 205
Dollard-des-Ormeaux, Quebec

This is a UPS Store amongst a row of shops. The Suite 205 presumably refers to a mail box within that store, I don't think that's the location of their support staff. Paxum is a Romanian operation with a minimal base in Canada that's basically a front for the operations. Cards are issued by a bank in Belize and the ownership is Romanian.

MyDogHasFleas · 12-19-2014, 12:18 AM

Quote:

Originally Posted by AdultKing

3484 Des Sources Blvd., suite 205
Dollard-des-Ormeaux, Quebec

This is a UPS Store amongst a row of shops. The Suite 205 presumably refers to a mail box within that store, I don't think that's the location of their support staff. Paxum is a Romanian operation with a minimal base in Canada that's basically a front for the operations. Cards are issued by a bank in Belize and the ownership is Romanian.

I'm a little confused. Who then runs the message center/support forums? I guess the next question is... Where is the phone support located?

AdultKing · 12-19-2014, 12:51 AM

Quote:

Originally Posted by MyDogHasFleas

I'm a little confused. Who then runs the message center/support forums? I guess the next question is... Where is the phone support located?

Based upon the one and only time I have called them, the phone support sounded like a half asleep thick accented Eastern European.

You could ask Ruth or Chris where the phone support is located but I doubt they will provide you with an answer.

In my experience the only people who can help you are Ruth and Chris. Unlike most professional peer to peer payment processors Paxum do not seem to have a proper organisational structure of any substance behind them - or if they do it's well hidden.

MyDogHasFleas · 12-19-2014, 09:54 AM

Quote:

Originally Posted by AdultKing

Based upon the one and only time I have called them, the phone support sounded like a half asleep thick accented Eastern European.

You could ask Ruth or Chris where the phone support is located but I doubt they will provide you with an answer.

In my experience the only people who can help you are Ruth and Chris. Unlike most professional peer to peer payment processors Paxum do not seem to have a proper organisational structure of any substance behind them - or if they do it's well hidden.

Who is Ruth and Chris's boss?

Klen · 12-19-2014, 09:59 AM

Quote:

Originally Posted by MyDogHasFleas

Who is Ruth and Chris's boss?

That would be a young gentleman called octav moise.

MyDogHasFleas · 12-19-2014, 11:34 AM

Quote:

Originally Posted by KlenTelaris

That would be a young gentleman called octav moise.

He is probably a difficult person to get a hold of. There is no one in between those two and the owner of the company? Where is the office Paxum performs their daily operations from? There has to be someone running that office.

MyDogHasFleas · 12-20-2014, 04:33 PM

Quote:

Originally Posted by MyDogHasFleas

He is probably a difficult person to get a hold of. There is no one in between those two and the owner of the company? Where is the office Paxum performs their daily operations from? There has to be someone running that office.

Crickets

Klen · 12-20-2014, 05:28 PM

Quote:

Originally Posted by MyDogHasFleas

He is probably a difficult person to get a hold of. There is no one in between those two and the owner of the company? Where is the office Paxum performs their daily operations from? There has to be someone running that office.

Why would you contact him anyway?

brassmonkey · 12-20-2014, 05:35 PM

Quote:

Originally Posted by AdultKing

3484 Des Sources Blvd., suite 205
Dollard-des-Ormeaux, Quebec

This is a UPS Store amongst a row of shops. The Suite 205 presumably refers to a mail box within that store, I don't think that's the location of their support staff. Paxum is a Romanian operation with a minimal base in Canada that's basically a front for the operations. Cards are issued by a bank in Belize and the ownership is Romanian.

this was found out when they first started up!

shiraz9944 · 12-20-2014, 06:21 PM

would love to know if they actually plan on getting the add funds via credit card back up, it's been almost 4 months now and no change. So I'm assuming this is not and won't be a viable option ever again?

MediaGuy · 12-20-2014, 06:27 PM

Paxum is nothing but support!

:D

MyDogHasFleas · 12-21-2014, 12:32 AM

Quote:

Originally Posted by KlenTelaris

Why would you contact him anyway?

I don't necessarily want to contact him. I've asked Chris, Ruth, and the message center who is in charge. I only wanted to talk to someone further up the chain. I don't expect the owner to drop everything and talk to me. But, you'd think there would be someone else in the chain of command. I've asked and they don't even respond. That's the odd thing to me.

You'd think somewhere there would be an office. Someone is in charge of that office. If you go to McDonald's and ask to speak to the person in charge... You don't expect to talk to the CEO. You expect to talk to whoever is in charge at that moment. You'd expect someone to present themselves as the person in charge. That has not happened here.

I suppose there may be no one in charge. But, that seems so very unlikely. This is a company that has customers all over the world. You'd think that would require quite a few people. Just from a customer service standpoint.

disinfected · 12-21-2014, 01:21 AM

So what's the deal? You need a new card and the 14 forms of id and your parents dna wasn't good enough?

MyDogHasFleas · 12-21-2014, 01:11 PM

Quote:

Originally Posted by disinfected

So what's the deal? You need a new card and the 14 forms of id and your parents dna wasn't good enough?

That's pretty common these days. Most companies require more than they used to.

Axeman · 12-21-2014, 01:33 PM

Chris and Ruth are it. Waste of time trying to talk or get an actual answer from anyone else there.

CaptainHowdy · 12-21-2014, 02:18 PM

Quote:

Originally Posted by disinfected

So what's the deal? You need a new card and the 14 forms of id and your parents dna wasn't good enough?

Sorry to hear, I only uploaded the scans of two of my ID's and it worked just fine for them.

MyDogHasFleas · 12-21-2014, 11:24 PM

Quote:

Originally Posted by Axeman

Chris and Ruth are it. Waste of time trying to talk or get an actual answer from anyone else there.

I don't understand what they have to hide. I haven't been able to figure out what the benefit is. Clearly they feel there is something to be gained.

MyDogHasFleas · 12-21-2014, 11:26 PM

Quote:

Originally Posted by CaptainHowdy

Sorry to hear, I only uploaded the scans of two of my ID's and it worked just fine for them.

That wasn't much of a problem for me. Though, it's ironic they want more information from you than what they are willing to give about themselves.

PornDiscounts-V · 12-22-2014, 06:56 AM

Quote:

Originally Posted by MyDogHasFleas

I don't understand what they have to hide. I haven't been able to figure out what the benefit is. Clearly they feel there is something to be gained.

There is. You don't have to pay somebody. Welcome to the internet.

MyDogHasFleas · 12-22-2014, 11:51 AM

Quote:

Originally Posted by vvvvv

There is. You don't have to pay somebody. Welcome to the internet.

It's kind of sad really. That sums it all up.

12-17-2014, 01:33 PM	#1
MyDogHasFleas Confirmed User Join Date: Apr 2008 Posts: 529	Paxum support? Does Paxum have support staff other than Chris and Ruth?

12-17-2014, 05:59 PM	#6
PGR Confirmed User Industry Role: Join Date: Jul 2004 Location: Ontario Posts: 1,753	They have a support ticket system.. Takes about 24 hours to get a response .. __________________ DomainRaider - PGRDomains sales AT pgrdomains DOT com

12-17-2014, 11:35 PM	#9
RuthB Let's Get Paxumized! Industry Role: Join Date: May 2005 Location: Vancouver, Canada Posts: 7,247	If you don't want to deal with myself or Chris, then feel free to email support at paxum dot com for assistance, or open a ticket in the Message Center of your Paxum account. __________________ Send & Receive Mass Global Payments - Mass P2P/Wire/EFT/SEPA - Adult Industry Friendly - Award Winning Payment Service - Fast, Reliable & Secure! Paxum ...... Paxum Bank Email: [email protected] ~ Telegram: PaxumRuth

12-20-2014, 06:27 PM	#21
MediaGuy Confirmed User Industry Role: Join Date: Sep 2004 Location: Montrealquebecanada Posts: 5,500	Paxum is nothing but support! :D __________________ YOU Are Industry News! Press Releases: pr[at]payoutmag.com Facebook: Payout Magazine! Facebook: MIKEB! ICQ: 248843947 Skype: Mediaguy1

12-21-2014, 01:33 PM	#25
Axeman Confirmed User Join Date: Feb 2004 Location: Swamp Posts: 5,201	Chris and Ruth are it. Waste of time trying to talk or get an actual answer from anyone else there. __________________ XXXRewards - Karups - Boyfun - Jawked. Paying on time since 1997. Contact me at brent [at] xxxrewards.com

12-17-2014, 05:48 PM	#2
MyDogHasFleas Confirmed User Join Date: Apr 2008 Posts: 529	Does anyone know if they do? It's kind of urgent.

12-17-2014, 05:51 PM	#3
420 cuck Industry Role: Join Date: Mar 2003 Posts: 11,571	Don't they have a phone number you can call? I wouldn't wait around for an answer from gfy if I had an urgent matter.

12-17-2014, 05:53 PM	#4
AdultKing Raise Your Weapon Industry Role: Join Date: Jun 2003 Location: Outback Australia Posts: 15,601	Paxum customer service: Phone: 1-866-347-4781 24/7 Automated Phone System. Mon-Fri 00:00-23:59 EST Sat-Sun 07:00-15:00 EST Live Agent Phone Support.

12-19-2014, 12:03 AM	#11
AdultKing Raise Your Weapon Industry Role: Join Date: Jun 2003 Location: Outback Australia Posts: 15,601	3484 Des Sources Blvd., suite 205 Dollard-des-Ormeaux, Quebec This is a UPS Store amongst a row of shops. The Suite 205 presumably refers to a mail box within that store, I don't think that's the location of their support staff. Paxum is a Romanian operation with a minimal base in Canada that's basically a front for the operations. Cards are issued by a bank in Belize and the ownership is Romanian.

12-20-2014, 06:21 PM	#20
shiraz9944 Confirmed User Join Date: Jan 2002 Posts: 567	would love to know if they actually plan on getting the add funds via credit card back up, it's been almost 4 months now and no change. So I'm assuming this is not and won't be a viable option ever again?

12-21-2014, 01:21 AM	#23
disinfected So Fucking Banned Industry Role: Join Date: Sep 2014 Posts: 332	So what's the deal? You need a new card and the 14 forms of id and your parents dna wasn't good enough?