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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 09-16-2015, 02:56 AM   #1
CurrentlySober
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Big Up to Amazon Customer services :)

Wonderful service from amazon regarding something that didn't arrive on time. It wasn't their fault, they had sent it, but the carrier had screwed up. I couldn't chase the carrier as I was the recipient - It had to be the seder (Amazon) so I hit them up...

I really made ZERO fuss. Just pointed out my package had travelled to within 15 miles of me, and then gone off at a tangent to London, 270 miles away !

Good god! They couldn't do enough for me. Both in rectifying the problem, apologising profusely and insisting giving me a full refund

I was more than happy, but then received another really lengthy email apologising again for the 'terrible' experience I had endured and that they hoped I would still shop with them in the future. COMPLETELY OVER THE TOP (But nice anyway)

It put me in mind of this old sketch... Enjoy !

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Old 09-16-2015, 04:09 AM   #2
kane
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I've only had to deal with them a couple of times and both times they were amazing.
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Old 09-16-2015, 05:17 AM   #3
j3rkules
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They always has been good for me.
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Old 09-16-2015, 08:44 AM   #4
TubeSubmitters
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So did you get what you ordered or not?
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Old 09-16-2015, 08:49 AM   #5
xXXtesy10
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they are reading this now and thank you
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WARNING: Stay Away From Marlboroack aka aka Brandon Ackerman
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Donny Long is Felon, Stalker, Scammer & Coward
http://www.ripoffreport.com/reports/...lon-int-761244
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Old 09-16-2015, 06:34 PM   #6
rowan
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You guys are either lucky, or I'm extremely dumb. The one time I needed to contact them, I couldn't find anything besides a few canned problem links (such as "Issue with packaging")

I figured they were just another Google; automate everything, and fuck the 0.01% that actually need to speak to a human.
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Old 09-16-2015, 06:36 PM   #7
candyflip
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Same thing happened to me this past week. Was a $10 item. They sent a second and both showed up the same day. They said to keep them both when I called.

This isn't the first time I've had them do this either. Great company when it comes to CS.
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Old 09-16-2015, 07:02 PM   #8
Barry-xlovecam
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Amazon Customer Support has been 100% excellent for me.

10/10
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