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Old 02-18-2006, 09:57 AM   #1
Chris
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epassporte question

Okay I need a new epassporte card as mine is getting very VERY worn ( the black stripe is wearing off :-/ second card already )

So i hit em up
asked if they could reissue me the same card to me so I can keep using this card until my new fresh card gets here
THey tell me no they are not able to do that

BUT what they can do is when your card is about to expire issue you a new card 1 month in advanced with the SAME number and all that jaz?? I dont get it?
why can they do it then but not now ????

I use my epass card ATLEAST 2-3 times a day


I am not one to bring troubles to the board but - god damn :-/
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Old 02-18-2006, 09:59 AM   #2
Basic_man
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You use your ePass 2-3 times a day ? What the hell are you doing with it? :P
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Old 02-18-2006, 10:06 AM   #3
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Quote:
Originally Posted by Chris
Okay I need a new epassporte card as mine is getting very VERY worn ( the black stripe is wearing off :-/ second card already )

So i hit em up
asked if they could reissue me the same card to me so I can keep using this card until my new fresh card gets here
THey tell me no they are not able to do that

BUT what they can do is when your card is about to expire issue you a new card 1 month in advanced with the SAME number and all that jaz?? I dont get it?
why can they do it then but not now ????

I use my epass card ATLEAST 2-3 times a day


I am not one to bring troubles to the board but - god damn :-/

My understanding of how the cards work is that only one card can be active at a time and if a new card is issued early the old card will no longer function.
I remember you contacted me about this a couple of months ago and that I told you this.

I understand what you mean and I will contact the person handling the cards and ask about this again and see if its possible to send you a new card.
Can you please email me with your account name and that you accept $35 will be taken out of your account for a new card and I will get back to you when I hear back on Monday.
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Old 02-18-2006, 10:08 AM   #4
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Quote:
Originally Posted by Basic_man
You use your ePass 2-3 times a day ? What the hell are you doing with it? :P
everything lol
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Old 02-18-2006, 10:10 AM   #5
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I think I will save that screenshot for when people claim they can't use the Electron anywhere
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Old 02-18-2006, 10:10 AM   #6
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Quote:
Originally Posted by Keyser Soze
My understanding of how the cards work is that only one card can be active at a time and if a new card is issued early the old card will no longer function.
I remember you contacted me about this a couple of months ago and that I told you this.

I understand what you mean and I will contact the person handling the cards and ask about this again and see if its possible to send you a new card.
Can you please email me with your account name and that you accept $35 will be taken out of your account for a new card and I will get back to you when I hear back on Monday.
in another thread it was stated [by you i think]
that a new card is issued 1 month in advanced so you are NEVER without a card....
how come I cant get this done NOW?
look at my damn card

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Old 02-18-2006, 10:10 AM   #7
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Quote:
Originally Posted by Keyser Soze
I think I will save that screenshot for when people claim they can't use the Electron anywhere
tell the idiots to make sure they are running it as credit ;) but feel free - use it pretty good proof eh?
that was .. 2 days only ? lol
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Old 02-18-2006, 10:14 AM   #8
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It was a problem with the old card the print on the front disappeared quickly the new cards are of much better quality.
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Old 02-18-2006, 10:17 AM   #9
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Quote:
Originally Posted by Keyser Soze
It was a problem with the old card the print on the front disappeared quickly the new cards are of much better quality.
well i need one of those
doubt i could get it within the next 25 days
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Old 02-18-2006, 10:19 AM   #10
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Quote:
Originally Posted by Chris
well i need one of those
doubt i could get it within the next 25 days
Trying to challenge me won't help.

send me your account name and I will do my best.
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Old 02-18-2006, 10:21 AM   #11
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Quote:
Originally Posted by Keyser Soze
Trying to challenge me won't help.

send me your account name and I will do my best.
lol not a challenge
its known that it takes up to 4 weeks to get the new card
would love to have the new one before my trip
so i can use the card nation wide
account name is jupzchris
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Old 02-18-2006, 10:22 AM   #12
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4 weeks is for the parts of the world where the postal service is known not to be to reliable.
Took me 11 days to get it in Denmark from it was ordered.
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Old 02-18-2006, 11:35 AM   #13
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Quote:
Originally Posted by Keyser Soze
4 weeks is for the parts of the world where the postal service is known not to be to reliable.
Took me 11 days to get it in Denmark from it was ordered.

took 4weeks+ to canada.. but then again i wouldnt call our postal service reliable

When i got my new card , both my old card and my new card worked.. not sure why.. infact its been months and it still tells me to set my pin number even though the card works fine.. everytime i try to change it it times out and nothing happens. I have given up trying.. since the card works fine its not a problem..
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Old 02-18-2006, 12:00 PM   #14
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I remember a few years back I had a similar problem with Paypal. My Paypal debit card was cracked but it still worked. I called and asked if they could send me a new one and they said yes but that they would have to cancel the old one. Well, I was out on the road and needed the old one so that wasn't an option. The guy suggested that I just order an additional card using my first initial and last name (instead of my first and last name) and that way he could send me the additional card and I could continue to use the old one until I got the new one and then cancel the old one. That's what we did and it worked out fine. Not sure if this is a workaround for your problem with ePass but ???
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Old 02-18-2006, 12:06 PM   #15
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I contacted the all knowing tech guy about this and if it can be done he will know how to :D
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Old 02-18-2006, 12:13 PM   #16
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epassporte should be able to reissue. I just got mine a few days ago. It wouldn't make much sense if they can't reissue...

Last edited by Validus; 02-18-2006 at 12:14 PM..
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Old 02-18-2006, 01:04 PM   #17
Chris
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Quote:
Originally Posted by Keyser Soze
I contacted the all knowing tech guy about this and if it can be done he will know how to :D
soooo what does this mean for me???
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Old 02-18-2006, 01:05 PM   #18
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Originally Posted by Chris
soooo what does this mean for me???
That if it can be done it will, he won't be in the office until Monday but I will let you know as soon as I hear back from him Monday morning.
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Old 02-18-2006, 05:42 PM   #19
Chris
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Quote:
Originally Posted by Keyser Soze
That if it can be done it will, he won't be in the office until Monday but I will let you know as soon as I hear back from him Monday morning.
alright good deal
p.s. - i hate m-f type of guys

hustlers never sleep.
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Old 02-20-2006, 01:42 PM   #20
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A new card have been issued, you need to contact me when it arrives so the old one can be blocked.
It will be printed later this week and go out at the lastest Mon/Tuesday of next week.
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