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Old 02-15-2010, 12:33 PM   #1
ContentPimp
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Anyone experiencing issues with epass ATM withdrawal?

I tried to withdraw funds but it says not sufficient funds, even tho I have way more than I want to take out...

anyone experienced problems taking out cash tonight 2/15/2010 via epass ATM card?
thx
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Old 02-15-2010, 12:44 PM   #2
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no, i got 50$ no prob today
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Old 02-15-2010, 12:56 PM   #3
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make sure you are accounting for both the ATM fee as well as the epass ATM charge
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Old 02-15-2010, 12:59 PM   #4
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^ What do you mean?

..I have a hunch that I took out money the full ATM limit at 11:30PM last night, and now it's 8:59PM ... maybe that's the culprit behind my issue?
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Old 02-15-2010, 01:01 PM   #5
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u seem to be the only person with issues regarding epassporte

they rock

please figure out how to use your epassporte and you will be a much happier person i think
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Old 02-15-2010, 01:03 PM   #6
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^ yea, just my luck
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Old 02-15-2010, 01:13 PM   #7
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I think the daily withdrawal limit resets at 5pm EST (what looks like 11 pm your time). It's not 24 hrs after you last withdrew, nor does it reset at midnight.
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Old 02-15-2010, 01:38 PM   #8
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I've experienced such an issue before. 1st time the problem was in my personal limits, I activated them but due to some technical issue they didn't get activated. The other time was when ePassporte had technical problems and I was trying to withdraw at that time.

Either way, contact someone at ePassporte and make sure everything's ok with your account
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Old 02-15-2010, 01:57 PM   #9
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I've had this problem twice this month, I made sure I was including the ATM fees and Epassporte fees, and still no go.
I waited 24 hours and it was working fine again. I'm still trying to figure at what time the 24 hours period starts or ends?
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Old 02-15-2010, 01:59 PM   #10
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Quote:
Originally Posted by MCO_David View Post
I've had this problem twice this month, I made sure I was including the ATM fees and Epassporte fees, and still no go.
I waited 24 hours and it was working fine again. I'm still trying to figure at what time the 24 hours period starts or ends?
5 pm EST. (changes with DST, *Daylight Savings)
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Old 02-15-2010, 02:04 PM   #11
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make sure the funds are in your wallet
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Old 02-15-2010, 02:05 PM   #12
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Quote:
Originally Posted by Jdoughs View Post
5 pm EST. (changes with DST, *Daylight Savings)
That's what I thought, but I've had many occasions when I withdrew money before 3 PM and was stuck the next day
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Old 02-15-2010, 02:08 PM   #13
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Quote:
Originally Posted by papill0n View Post
make sure the funds are in your wallet
did you mean aren't?
If funds are in wallet you're unable to withdraw through ATM
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Old 02-15-2010, 02:19 PM   #14
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Got money yesterday with no issues. have not tried today.
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Old 02-15-2010, 02:21 PM   #15
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You sdon't don't have the money in the epass 'wallet' do you?
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Old 02-15-2010, 11:50 PM   #16
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There should be no problems withdrawing.
Make sure you have activated your personal limits on the "Visa Card" --> "Activate Personal Limits" page
You can also see your remaining limit on the Account Balance page.
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