iPhone 4 Back glass shattered! - GoFuckYourself.com

Sharky · 10-29-2010, 06:09 PM

I was talking on the iphone4 earlier today and dropped it. The back glass shattered BIG TIME! It just so happens I took the case off it today to stick in the charger.

I decided to head into the Apple store to see what they suggested. At first the offered to replace the back glass for $29 or replace the phone (32gb model) for $199. I countered and then he offered to replace the phone for $99. I thought about it, but deferred to the $29 replacement option. 5 minutes later the guy returns and tells me that I will not be charged after he talked to "the guys in back"

Needless to say I am EXTREMELY happy with Apples service. It's the first time I have had a problem with any of Apples products and they really stepped up to the plate!

pinkbits · 10-29-2010, 06:18 PM

Apple have always supported there products 100%. They really look after you from the start right through to the end. Wether you buy or have an issue. There support is the best.

Im happy you ended with a good result. You must have been pissed when you dropped it!

docputer · 10-29-2010, 06:30 PM

Quote:

Originally Posted by pinkbits

Apple have always supported there products 100%. They really look after you from the start right through to the end. Wether you buy or have an issue. There support is the best.

Im happy you ended with a good result. You must have been pissed when you dropped it!

Apple used to be a pain to deal with regarding dead pixels on their macbooks. It was annoying to buy a new laptop and have dead pixels that Apple would refuse to do anything about.
I agree they are better these days.

BIGTYMER · 10-29-2010, 06:36 PM

The glass is cheap on eBay and easy to install.

Sharky · 10-29-2010, 06:52 PM

Quote:

Originally Posted by pinkbits

Apple have always supported there products 100%. They really look after you from the start right through to the end. Wether you buy or have an issue. There support is the best.

Im happy you ended with a good result. You must have been pissed when you dropped it!

Oh man, you have no idea how pissed I was at myself. lol

Quote:

Originally Posted by BIGTYMER

The glass is cheap on eBay and easy to install.

Yeah I saw the glass on ebay for $13. But FREE from apple is even better.

baddog · 10-29-2010, 07:57 PM

Quote:

Originally Posted by Sharky

Yeah I saw the glass on ebay for $13. But FREE from apple is even better.

And faster.

fatfoo · 10-29-2010, 08:37 PM

The iphone4 shatters and breaks. That is unfortunate.

KillerK · 10-29-2010, 09:40 PM

didn't know you could afford to buy a iphone4

Twoface31 · 10-29-2010, 11:41 PM

great nices to here that

Baller · 10-30-2010, 12:04 AM

apple sucks and at&t sucks even more

htc incredible for life!

k0nr4d · 10-30-2010, 12:54 AM

Phones get dropped all the time, shouldn't break anything.

borked · 10-30-2010, 12:54 AM

There was a report out that said the iPhone4 was more fragile than its predecessors in terms of glass breaks...

Here's an interesting report that debuncts that theory...

In any case, yeah Apple support is top notch. My story was about 8-10 years ago, they replaced my 6 year old Powerbook G4 with a completely new one when I was calling in for a problem with a new Powerbook I had and happened to mention a recurring problem I had with my wife's Powerbook... They repaired my laptop under guarantee and said send in the old one to have their techs look at it... when it came back, it was the same gen laptop as mine - brand new (or refurb who cares).

Wife was very happy cos she's always getting my "hand-me-downs"!

martinsc · 10-30-2010, 01:39 AM

I wouldn't expect less from apple.....

rowan · 10-30-2010, 02:13 AM

Quote:

Originally Posted by borked

They repaired my laptop under guarantee and said send in the old one to have their techs look at it... when it came back, it was the same gen laptop as mine - brand new (or refurb who cares).

Well, at least you get free "insurance" when you pay Apple's premium prices...

Matyko · 10-30-2010, 02:39 AM

Good for you and nice move from Apple indeed!

10-29-2010, 06:09 PM	#1
Sharky Confirmed User Industry Role: Join Date: Mar 2002 Location: Tampa, FL Posts: 4,938	iPhone 4 Back glass shattered! I was talking on the iphone4 earlier today and dropped it. The back glass shattered BIG TIME! It just so happens I took the case off it today to stick in the charger. I decided to head into the Apple store to see what they suggested. At first the offered to replace the back glass for $29 or replace the phone (32gb model) for $199. I countered and then he offered to replace the phone for $99. I thought about it, but deferred to the $29 replacement option. 5 minutes later the guy returns and tells me that I will not be charged after he talked to "the guys in back" Needless to say I am EXTREMELY happy with Apples service. It's the first time I have had a problem with any of Apples products and they really stepped up to the plate! __________________ Sharky

10-29-2010, 08:37 PM	#7
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	The iphone4 shatters and breaks. That is unfortunate. __________________ Send me an email: [email protected]

10-29-2010, 11:41 PM	#9
Twoface31 Confirmed User Join Date: Sep 2006 Posts: 2,746	great nices to here that __________________ Email: [email protected] HentaiG4h * Lusty Life ICQ: 291-953

10-30-2010, 12:54 AM	#11
k0nr4d Confirmed User Industry Role: Join Date: Aug 2006 Location: Poland Posts: 9,228	Phones get dropped all the time, shouldn't break anything. __________________ Mechanical Bunny Media Mechbunny Tube Script \| Mechbunny Webcam Aggregator Script \| Custom Web Development

10-30-2010, 12:54 AM	#12
borked Totally Borked Industry Role: Join Date: Feb 2005 Posts: 6,284	There was a report out that said the iPhone4 was more fragile than its predecessors in terms of glass breaks... Here's an interesting report that debuncts that theory... In any case, yeah Apple support is top notch. My story was about 8-10 years ago, they replaced my 6 year old Powerbook G4 with a completely new one when I was calling in for a problem with a new Powerbook I had and happened to mention a recurring problem I had with my wife's Powerbook... They repaired my laptop under guarantee and said send in the old one to have their techs look at it... when it came back, it was the same gen laptop as mine - brand new (or refurb who cares). Wife was very happy cos she's always getting my "hand-me-downs"! __________________ For coding work - hit me up on andy // borkedcoder // com (consider figuring out the email as test #1) All models are wrong, but some are useful. George E.P. Box. p202

10-29-2010, 06:18 PM	#2
pinkbits Confirmed User Industry Role: Join Date: Feb 2007 Location: Every where at the moment. Posts: 367	Apple have always supported there products 100%. They really look after you from the start right through to the end. Wether you buy or have an issue. There support is the best. Im happy you ended with a good result. You must have been pissed when you dropped it!

10-29-2010, 06:36 PM	#4
BIGTYMER Junior Achiever Industry Role: Join Date: Nov 2004 Location: Walled Garden Posts: 17,066	The glass is cheap on eBay and easy to install.

10-29-2010, 09:40 PM	#8
KillerK Confirmed User Join Date: May 2008 Posts: 3,406	didn't know you could afford to buy a iphone4

10-30-2010, 12:04 AM	#10
Baller So Fucking Banned Join Date: May 2010 Posts: 126	apple sucks and at&t sucks even more htc incredible for life!

10-30-2010, 01:39 AM	#13
martinsc Too lazy to set a custom title Industry Role: Join Date: Jun 2005 Location: 127.0.0.1 Posts: 27,047	I wouldn't expect less from apple..... __________________ Make Money

10-30-2010, 02:39 AM	#15
Matyko PsyHead Industry Role: Join Date: Aug 2005 Location: Hungary Posts: 8,668	Good for you and nice move from Apple indeed! __________________ -=- Register with our ref link and we help you with the setup! -=- AdSpyglass.com - Double your profit from brokers