HostHead, MOJOHost, this that, wtf - GoFuckYourself.com

CIVMatt · 04-26-2011, 11:13 AM

Can I please get a link or contact or whatever to submit trouble tickets? Now that the company has been sold, ticket system apparently doesn't work, links aren't there anymore, control panel just hangs or timeouts, blah blah blah.

Eli my tech guru I need youuuuuuu ;)

Deej · 04-26-2011, 11:18 AM

uhhh what?!?

Improper rant... please revent...

Klen · 04-26-2011, 11:19 AM

Try this:
http://www.mojohost.com/login.html

kristin · 04-26-2011, 11:20 AM

Was HostHead purchased by Mojo?

SCOOTER · 04-26-2011, 11:25 AM

Matt - You have all my Contacts -- Call me 321-591-1586

Brad Mitchell · 04-26-2011, 12:08 PM

Quote:

Originally Posted by kristin

Was HostHead purchased by Mojo?

Yes, back in January.

Hi Matt. Please contact Scott, myself or just ring the number on the HH web site and we will happily assist you with your HostHead login. I am personally unaware of any issues with the ticketing system. http://www.HostHead.com is still the appropriate place to obtain support, the phone number on the web site is accurate to reach us 24-7. Eli hasn't worked for HH in some time. Instead of several part time efforts (Eli, Brad, Gerry) there are more than a dozen full time administrators who are happy to help you now.

Sincerely,

Brad

CIVMatt · 04-29-2011, 08:33 AM

Brrrrrad lol

Great just got off the phone with Scoot scoot and he gave me all the info. Nothing critical but a few issues I need to address and all the support stuff I have is old.

He gave me all the new info I need and I'm back on track and we're workin it.

Thanks for being awesome as usual

pornguy · 04-29-2011, 09:05 AM

Quote:

Originally Posted by CIVMatt

Brrrrrad lol

Great just got off the phone with Scoot scoot and he gave me all the info. Nothing critical but a few issues I need to address and all the support stuff I have is old.

He gave me all the new info I need and I'm back on track and we're workin it.

Thanks for being awesome as usual

Trouble Maker.

Why · 04-29-2011, 10:25 AM

brads buying up competition. good on ya son! ;)

SCOOTER · 04-29-2011, 11:02 AM

Quote:

Originally Posted by pornguy

Trouble Maker.

I know right

CIVMatt · 04-29-2011, 11:57 AM

Quote:

Originally Posted by pornguy

Trouble Maker.

Look just because I haven't found a reason to bother you lately haha, good to see you!

RyuLion · 04-29-2011, 12:06 PM

Get a room guys!
lol

pornguy · 04-29-2011, 12:18 PM

Quote:

Originally Posted by RyuLion

Get a room guys!
lol

Why got your Dancing thong on?

pornguy · 04-29-2011, 12:19 PM

Quote:

Originally Posted by CIVMatt

Look just because I haven't found a reason to bother you lately haha, good to see you!

Good to see you 2..

:P)

MonsterWeb · 05-30-2011, 10:30 AM

yeah looks like hosthead ticket system is with problems and i got one of my machines down for more than 48 hours now. i just added Scott to skype now and im waiting for some response asap...

GAMEFINEST · 05-30-2011, 10:36 AM

Mojohost is elite

adultzone · 05-30-2011, 10:40 AM

they are just around the corner!!

merina0803 · 05-30-2011, 10:53 AM

civmatt is the biggest idiot on this board.

Barefootsies · 05-30-2011, 11:10 AM

Quote:

Originally Posted by merina0803

civmatt is the biggest idiot on this board.

05-30-2011, 01:04 PM

Mojohost was sold?

JFK · 05-30-2011, 01:14 PM

Quote:

Originally Posted by Alex Xe

Mojohost was sold?

No sir, read it again

u-Bob · 05-30-2011, 01:40 PM

Quote:

Originally Posted by GAMEFINEST

Mojohost is elite

one of the very few hosts where you don't have to dumb things down when contacting support.

marlboroack · 05-30-2011, 02:07 PM

Try Anal, get it?

MonsterWeb · 05-31-2011, 11:57 AM

Quote:

Originally Posted by Brad Mitchell

Instead of several part time efforts (Eli, Brad, Gerry) there are more than a dozen full time administrators who are happy to help you now.

I had one of my servers at HH down since saturday, I tried to contact via icq and skype at least three people from the mohojost contact page, including the only one who was supposed to be online at icq by the time. The only person from Mojohost crew who i could reach only at night, and was kind and tried to help me, but unfortunatelly couldnt fix it, is Rommel. He guessed it was a RAM problem, and told me he was going to send a remote crew to take a look at that (i still dont know if they already went there)

Only this morning, Gerry (Jerry) contacted me and told me was going to look it asap and now things are working, he was able to fix it remotelly.

Seems to me that full time mojohost support could learn a bit with the part time efforts from old HH crew, not just technically speaking, but in terms of giving us customers the support and attention we need when managing our servers. if Mojohost could add the ace support HH always gave us (im with them for about 4 years now i think) with MJs big and strong infrastructure, it will be hard to match Mojohost's services.

icymelon · 05-31-2011, 12:20 PM

I think I had to login with IE for some reason it wasnt working in firefox.

MonsterWeb · 05-31-2011, 12:37 PM

Quote:

Originally Posted by icymelon

I think I had to login with IE for some reason it wasnt working in firefox.

cs.hosthead.com wont load for me with FF either. i also reported that in the ticket. i had to load it with safari.

Code:

Renegotiation is not allowed on this SSL socket.

(error code: ssl_error_renegotiation_not_allowed)

Brad Mitchell · 05-31-2011, 12:57 PM

MonsterWeb,

We apologize for any problems you have had recently with HostHead. If you can please send your account details to [email protected], I can make sure that your account is reviewed for a service credit.

A few house-keeping issues;

1) Clients are always welcome to phone for support, especially with instances where ticketing and instant messengers aren't getting the job done. We employ 18 full time system administrators and have coverage of multiple personnel at every time and day of week. In Miami, we have the benefit of 2 full time employees staffed within the datacenter for hardware & shipping receiving and additional availability of the site's 24-7 remote hands capability. Unfortunately, the HH site in Wisonsin even before it was under our ownership never had an employee or owner that lived within an hour of it and that data center only has limited remote hands capability 9-5, Monday through Friday. We have contracted with a company headquartered across the street from that particular site so that we can be "hands on" faster.

2) The most recent updates of FireFox 4 and Internet Explorer 9 have a bug we are troubleshooting with some secure pages. This is why you can hit cs.hosthead.com in any previous version of FF or IE and with other browers like Chrome. Frustrating!

3) Ever since AOL's purchase of ICQ, functionality of the web based status indicator is not guaranteed. In fact, it's just plan wrong most of the time with various ICQ numbers and always shows them as on. We've written our own work-around but basically this manual query of everyone's ICQ number takes too long to complete at several minutes. Long term, the best solution is going to be an authenticated client support-chat window and doing away with ICQ altogether.

Please don't hesitate to also contact me directly to discuss further.

Sincerely,

Brad Mitchell

Gabriel · 05-31-2011, 01:07 PM

Quote:

Originally Posted by SCOOTER

Matt - You have all my Contacts -- Call me 321-591-1586

I see a Craigslist M4M ad in the future ;-)

MonsterWeb · 06-02-2011, 06:12 AM

Quote:

Originally Posted by Brad Mitchell

MonsterWeb,

We apologize for any problems you have had recently with HostHead. If you can please send your account details to [email protected], I can make sure that your account is reviewed for a service credit.

Thanks, this is very respectfull on your part, but I sent the email June 1st but i didn't get any response yet. Maybe it didn't get through? The billing for the next month is coming soon.

SCOOTER · 06-02-2011, 06:17 AM

Quote:

Originally Posted by MonsterWeb

Thanks, this is very respectfull on your part, but I sent the email June 1st but i didn't get any response yet. Maybe it didn't get through? The billing for the next month is coming soon.

You can always contact me also - I will make sure you get taken care of.
scott @ Mojohost.com
ICQ: #408813
Skype: mojohostscott

Brad Mitchell · 06-02-2011, 07:28 AM

After updating to the new FireFox and IE I found that some secure links come up as 404 for no good reason (cs.hosthead.com included). Below is the fix for FF. When I find the fix for Internet Explorer, I'll post that- if someone else has it please share!

In your firefox location bar, type: about:config (say yes when it says you can break stuff)

Find this entry:

security.ssl.allow_unrestricted_renego_everywhere_ temporarily_available_pref

Change that to true. Open a new tab, close that one.

Hope this helps!

Brad

04-26-2011, 11:13 AM	#1
CIVMatt Amateur Pimpin Industry Role: Join Date: Aug 2004 Location: Orlando, FL Posts: 13,075	HostHead, MOJOHost, this that, wtf Can I please get a link or contact or whatever to submit trouble tickets? Now that the company has been sold, ticket system apparently doesn't work, links aren't there anymore, control panel just hangs or timeouts, blah blah blah. Eli my tech guru I need youuuuuuu ;) __________________ Make easy money with Webcams Last edited by CIVMatt; 04-26-2011 at 11:14 AM..

04-26-2011, 11:18 AM	#2
Deej I make pixels work Industry Role: Join Date: Jun 2005 Location: I live here... Posts: 24,386	uhhh what?!? Improper rant... please revent... __________________ Deej's Designs n' What Not Hit me up for Design, CSS & Photo Retouching Icq#30096880

04-26-2011, 11:25 AM	#5
SCOOTER Confirmed User Industry Role: Join Date: Oct 2001 Posts: 4,010	Matt - You have all my Contacts -- Call me 321-591-1586 __________________ Scooter [email protected]

04-29-2011, 08:33 AM	#7
CIVMatt Amateur Pimpin Industry Role: Join Date: Aug 2004 Location: Orlando, FL Posts: 13,075	Brrrrrad lol Great just got off the phone with Scoot scoot and he gave me all the info. Nothing critical but a few issues I need to address and all the support stuff I have is old. He gave me all the new info I need and I'm back on track and we're workin it. Thanks for being awesome as usual __________________ Make easy money with Webcams

04-29-2011, 12:06 PM	#12
RyuLion ClubDomCash.com Industry Role: Join Date: Mar 2003 Location: San Diego Posts: 32,190	Get a room guys! lol __________________ Adult Biz Consultant A tech head since 1995

04-26-2011, 11:19 AM	#3
Klen Industry Role: Join Date: Aug 2006 Location: Little Vienna Posts: 32,235	Try this: http://www.mojohost.com/login.html

04-26-2011, 11:20 AM	#4
kristin GOO! Industry Role: Join Date: Sep 2002 Location: Back Home : ) Posts: 9,768	Was HostHead purchased by Mojo? __________________ Vacares rules. "Usually only fat guys have the kind of knowledge and ability that Kristin has."

04-29-2011, 10:25 AM	#9
Why MFBA Industry Role: Join Date: Mar 2003 Location: PNW Posts: 7,230	brads buying up competition. good on ya son! ;)

05-30-2011, 10:30 AM	#15
MonsterWeb Confirmed User Join Date: Oct 2005 Posts: 133	yeah looks like hosthead ticket system is with problems and i got one of my machines down for more than 48 hours now. i just added Scott to skype now and im waiting for some response asap... __________________ Webmaster Stuff

05-30-2011, 10:36 AM	#16
GAMEFINEST Make STACK$ Industry Role: Join Date: Nov 2006 Location: sexy time Posts: 14,423	Mojohost is elite __________________ Compound interest.

05-30-2011, 10:40 AM	#17
adultzone So Fucking Banned Industry Role: Join Date: May 2010 Location: Southeast Asia (Philippines) Posts: 1,499	they are just around the corner!!

05-30-2011, 10:53 AM	#18
merina0803 Registered User Industry Role: Join Date: May 2008 Posts: 573	civmatt is the biggest idiot on this board.

05-30-2011, 01:04 PM	#20
Alex Xe Guest Posts: n/a	Mojohost was sold?

05-30-2011, 02:07 PM	#23
marlboroack So Fucking Banned Industry Role: Join Date: Jul 2010 Location: ☣ Posts: 9,327	Try Anal, get it?

05-31-2011, 12:20 PM	#25
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	I think I had to login with IE for some reason it wasnt working in firefox. __________________ Network Of Adult Blogs With Hardlink Rentals Available

05-31-2011, 12:57 PM	#27
Brad Mitchell Confirmed User Industry Role: Join Date: Nov 2001 Location: Southfield, MI Posts: 9,812	MonsterWeb, We apologize for any problems you have had recently with HostHead. If you can please send your account details to [email protected], I can make sure that your account is reviewed for a service credit. A few house-keeping issues; 1) Clients are always welcome to phone for support, especially with instances where ticketing and instant messengers aren't getting the job done. We employ 18 full time system administrators and have coverage of multiple personnel at every time and day of week. In Miami, we have the benefit of 2 full time employees staffed within the datacenter for hardware & shipping receiving and additional availability of the site's 24-7 remote hands capability. Unfortunately, the HH site in Wisonsin even before it was under our ownership never had an employee or owner that lived within an hour of it and that data center only has limited remote hands capability 9-5, Monday through Friday. We have contracted with a company headquartered across the street from that particular site so that we can be "hands on" faster. 2) The most recent updates of FireFox 4 and Internet Explorer 9 have a bug we are troubleshooting with some secure pages. This is why you can hit cs.hosthead.com in any previous version of FF or IE and with other browers like Chrome. Frustrating! 3) Ever since AOL's purchase of ICQ, functionality of the web based status indicator is not guaranteed. In fact, it's just plan wrong most of the time with various ICQ numbers and always shows them as on. We've written our own work-around but basically this manual query of everyone's ICQ number takes too long to complete at several minutes. Long term, the best solution is going to be an authenticated client support-chat window and doing away with ICQ altogether. Please don't hesitate to also contact me directly to discuss further. Sincerely, Brad Mitchell __________________ President at MojoHost \| brad at mojohost dot com \| Skype MojoHostBrad 71 industry awards for hosting and professional excellence since 1999

06-02-2011, 07:28 AM	#31
Brad Mitchell Confirmed User Industry Role: Join Date: Nov 2001 Location: Southfield, MI Posts: 9,812	After updating to the new FireFox and IE I found that some secure links come up as 404 for no good reason (cs.hosthead.com included). Below is the fix for FF. When I find the fix for Internet Explorer, I'll post that- if someone else has it please share! In your firefox location bar, type: about:config (say yes when it says you can break stuff) Find this entry: security.ssl.allow_unrestricted_renego_everywhere_ temporarily_available_pref Change that to true. Open a new tab, close that one. Hope this helps! Brad __________________ President at MojoHost \| brad at mojohost dot com \| Skype MojoHostBrad 71 industry awards for hosting and professional excellence since 1999